1.First make sure that you have installed the latest version from
our Web site.
2.Read the FAQfor
3.Read the known problems and solutions below.
Known Problems and solutions:
1.Access violation at address 01A7BCBB in module 'VIDEO~1.OCX'.
Read address 00000000
Access violation at address 02EA869B in module 'FoxImager.dll'.
Read of address 00000020
There are many standards for digital video – mp4, divx, wmv and
others. The DirectX interface is used to make the program work with
any standard. A proper codec must be installed to make the program
work correctly with a specific type of file. Unfortunately, errors
can occur in DirectX or in codecs, which are installed in DirectX.
Sometimes errors occur because other multimedia programs install
their modules to DirectX. These modules interfere with the normal
workflow of DirectX. We only use these modules and thus cannot fix
such errors because the modules are created by developers of
corresponding codecs, filters, and plugins.
The best advice we can give is to install a different codec (or
different version of the codec) for a specific video file,
reinstall DirectX or delete other programs that use DirectX to work
with video. (Unfortunately, there is no way to determine which
program is causing the conflict.) Many codecs can be found at
http://www.free-codecs.com/Video_Codecs.htm. Try different codec
folders to see if one of them will solve your problem.